day 2 of tagging along with colleagues to see how they explain to respective residents compensations they are entitled to etc etc... and got to do a couple under supervision of experienced colleague! i'm RATHER lousy :( have to learn to think on feet, practise bilingual capabilities and perhaps learn to be more proficient in dialect! (though i'll prob be too embarrassed to speak in broken Hokkien) wun be doing such things that frequently though. haha and uttered first sentence in teochew in a very long time. i said something like i am Teochew but i don't really know how to speak teochew (in weirdly-accented teochew), while feeling a little guilty and useless... ha. i hope to become a good 'explainer' in future. seriously, all these calculations, regulations, rules and conditions are so confusing! if i were an old illiterate lady i'll be downright lost... while generally standard of living is rising; technology improving... yet somehow feel like lives are also getting more complicated by the day.